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FAQ | Unique Solutions India – Device Repair Questions Answered
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Frequently Asked Questions

Find answers to 50+ of the most common questions about device repairs. Select a category below or browse all FAQs.

50+ Questions
Answered

Find answers to the most common questions about device repairs. Select a category below or browse all FAQs.

General

Do you offer free diagnosis?

Yes! We offer completely free, no-obligation diagnosis for every device. Our certified technicians run comprehensive diagnostic tests and provide you with a detailed report of what's wrong, what needs to be fixed, and how much it will cost. You only pay if you approve the repair.

How long does a typical repair take?

Most common repairs like screen replacements and battery swaps are completed within 1-3 hours. More complex repairs like motherboard-level microsoldering or water damage restoration may take 24-48 hours. We'll always give you an exact timeline during the free diagnosis.

What warranty do you provide?

Every repair comes with a comprehensive 6-month warranty covering both parts and labor. If any issue arises related to the repair within this period, we fix it completely free of charge. No questions asked, no hidden conditions.

Do you use genuine parts?

We use premium OEM-grade parts from trusted suppliers that meet or exceed original manufacturer specifications. All components are thoroughly tested before installation and backed by our 6-month warranty. We never use counterfeit or low-quality parts.

Is my data safe during repair?

Absolutely. We take data privacy very seriously. Your data remains completely intact throughout the repair process. We recommend backing up your device before service, but our technicians never access or tamper with personal data under any circumstances.

Do you offer doorstep pickup and delivery?

Yes! We offer free doorstep pickup and delivery within selected areas. Simply call us or book online, and we'll arrange for your device to be collected, repaired, and returned to your doorstep. This service is completely free and saves you the hassle of visiting our store.

Can I wait while my device is being repaired?

Absolutely! We have a comfortable waiting area with free Wi-Fi, and most common repairs like screen or battery replacements are completed within 1-2 hours. Feel free to wait, or you can drop off your device and we'll notify you when it's ready.

What payment methods do you accept?

We accept all major payment methods including cash, UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), and net banking. EMIs are available on select repairs through partner financing services.

Do you offer student or senior citizen discounts?

Yes, we offer a 5% discount for students and senior citizens on all repairs. We also run seasonal promotions and a loyalty program for repeat customers. Follow us on Instagram for the latest deals and discount codes.

What if I'm not satisfied with the repair?

Customer satisfaction is our top priority. If you're not completely happy with the repair, we'll make it right. All our repairs are backed by a 6-month warranty, and if any issue arises related to the repair, we fix it free of charge. No questions asked.

iPhone & iPad

How long does iPhone screen repair take?

Most iPhone screen replacements are completed within 1-2 hours. For models like the iPhone 15 Pro and 16 Pro, repairs typically take 2-3 hours due to the complex LTPO OLED assembly. We'll give you an exact timeline during the free diagnosis.

Can you fix water-damaged iPhones?

Yes, we specialize in water damage restoration. Our technicians perform ultrasonic cleaning, corrosion removal, and component-level repair. Success rates vary depending on the extent of damage, but we've recovered thousands of water-damaged iPhones.

Do you offer warranty on iPad repairs?

Every iPad repair comes with a 6-month warranty covering both parts and labor. If any issue arises related to the repair during this period, we fix it completely free of charge.

Can you recover data from a dead iPad?

In most cases, yes. Whether your iPad won't turn on, has a black screen, or is stuck in a boot loop, our technicians can often recover your photos, documents, and other important data. Contact us for a free assessment.

Can you fix iPhone battery drain issues?

Yes, we diagnose and fix battery drain issues. Common causes include degraded batteries (which we replace with genuine-grade cells), background app activity, or software glitches. We'll run a full diagnostic to identify the root cause and provide the most cost-effective solution.

Do you fix iPhone charging ports?

Absolutely. Charging port issues are one of our most common repairs. Whether it's a loose connection, debris buildup, or a damaged port, we can clean or replace it. Most charging port repairs are completed within 1 hour.

Can you fix Face ID or Touch ID?

Yes, we repair Face ID and Touch ID issues. Face ID problems are often caused by a damaged TrueDepth camera or flex cable, while Touch ID issues usually stem from a damaged home button or connection. We specialize in microsoldering repairs that restore these features without replacing the entire device.

Do you repair iPhone back glass?

Yes, we offer professional back glass replacement for most iPhone models. We use specialized laser machines to remove the broken glass without damaging internal components, then bond a new OEM-grade back glass. The process takes 2-3 hours and includes a 6-month warranty.

Can you fix iPhone no service or network issues?

Yes, "No Service," "Searching," and SIM-related errors are commonly caused by damaged baseband ICs, antenna flex cables, or SIM card readers. Our microsoldering technicians can diagnose and repair these issues at the component level, often restoring full network functionality.

Do you repair iPad battery swelling?

Yes, a swollen battery is a safety hazard and should be addressed immediately. We safely remove and replace swollen iPad batteries with genuine-grade cells. If the swelling has damaged other components like the display or Touch ID, we'll advise you during the free diagnosis.

MacBook

How long does MacBook screen repair take?

MacBook display replacements typically take 2-4 hours depending on the model. Retina displays require careful calibration, and we ensure color accuracy matches Apple's specifications.

Can you fix MacBook water damage?

Yes, water damage is one of our specialties. We perform immediate ultrasonic cleaning, corrosion treatment, and component-level repair. Early intervention significantly improves success rates.

What MacBook models do you repair?

We repair all MacBook Pro and MacBook Air models from 2016 onwards, including M1, M2, M3, and M4 Apple Silicon models, as well as Intel-based MacBooks.

Do you repair MacBook logic boards?

Yes, we specialize in logic board repair at the component level. Whether it's a dead GPU, failed power IC, or liquid damage, our microsoldering technicians can fix it.

Can you replace MacBook batteries?

Yes, we replace batteries for all MacBook Pro and MacBook Air models. Battery replacement typically takes 1-2 hours. We use high-quality cells that match or exceed original specifications, backed by our 6-month warranty.

Do you fix MacBook keyboard issues?

Yes, we repair sticky keys, unresponsive keys, and keyboard backlight issues. For butterfly-keyboard MacBooks (2016-2019), we offer the keyboard service program as well as full top-case replacements. For Apple Silicon models, we replace individual key mechanisms or the entire keyboard assembly.

Can you fix MacBook speaker issues?

Absolutely. Common speaker issues include crackling sound, low volume, or no audio at all. We replace faulty speakers and also check the audio IC on the logic board for liquid damage or failure. Most speaker repairs are completed within 1-2 hours.

Do you fix MacBook fan noise problems?

Yes, loud fan noise is usually caused by accumulated dust, worn bearings, or software issues. We clean the internal fans and heatsinks, replace the thermal paste, and replace the fan assembly if needed. Your MacBook will run cooler and quieter after service.

Can you recover data from a dead MacBook?

In most cases, yes. Whether your MacBook won't boot, shows a flashing folder icon, or has a failed logic board, we can often recover your data. For SSDs with failed controllers, we perform advanced NAND-level data recovery. Contact us for a free assessment.

Do you repair MacBook trackpads?

Yes, we fix unresponsive trackpads, trackpads that won't click, and haptic feedback issues. We replace faulty trackpad assemblies and also check the trackpad flex cable and logic board connector for damage. Most trackpad repairs are done within 1-2 hours.

Google Pixel

Can you fix Google Pixel charging issues?

Yes, charging port problems, wireless charging issues, and charging IC failures are common Pixel issues that we diagnose and repair regularly. Most charging repairs are completed within 1-2 hours.

Can you fix Google Pixel green screen or pink screen?

Yes, screen discoloration issues on Google Pixel devices (particularly the Pixel 6 and 7 series) are often caused by a loose display connector or a failing display panel. We re-seat the connector first, and if the panel is faulty, we replace it with a premium OEM-grade display.

How long does Google Pixel screen repair take?

Most Pixel screen replacements (including Pixel 6, 7, 8, and 9 series) are completed within 1-2 hours. We use OEM-grade OLED displays that maintain the original color accuracy and touch sensitivity.

Can you replace Google Pixel batteries?

Yes, Pixel battery replacement is a common service. If your Pixel is draining quickly, shutting down unexpectedly, or not holding a charge, we can replace the battery with a high-quality cell. Most battery swaps are done within 1 hour.

Do you fix Google Pixel camera issues?

Yes, common Pixel camera problems include the camera app crashing, black screen, blurry photos, or the "camera failed" error. These are often caused by a damaged camera module, loose flex cable, or software glitch. We diagnose and repair at the component level.

Can you fix Google Pixel overheating issues?

Yes, Tensor chip Pixel models (Pixel 6 and newer) can sometimes run hot. We diagnose the root cause — whether it's a software issue, thermal paste degradation, or a failing battery — and apply the appropriate fix. We also clean internal cooling components and replace thermal paste.

Do you repair Google Pixel water damage?

Yes, even IP-rated Pixel phones can suffer water damage. We perform immediate ultrasonic cleaning, corrosion removal, and component-level restoration. Early intervention significantly improves recovery rates, so bring in your device as soon as possible.

Can you fix Google Pixel fingerprint sensor issues?

Yes, we repair in-display fingerprint sensor problems on Pixel 6 and newer models. Issues like unresponsive sensor, slow unlock, or failure to register fingerprints are often caused by a misaligned sensor or damaged OLED. We diagnose and fix at the component level.

Do you repair Google Pixel speaker or microphone issues?

Absolutely. If calls sound distorted, the speaker is crackling, or the microphone isn't picking up audio, we can help. We replace faulty speakers and microphones, and also check the audio IC and related components on the motherboard.

Can you recover data from a dead Google Pixel?

In most cases, yes. Whether your Pixel won't turn on, is stuck in a boot loop, or has water damage, we can often recover your photos, contacts, and other data. We offer a free assessment and will advise on the best recovery approach.

Samsung & Android

Do you repair foldable Samsung phones?

Yes, we repair Samsung Z Fold and Z Flip series. Foldable screen replacement requires specialized tools and expertise — our technicians are fully trained and equipped for these repairs.

How long does Samsung screen repair take?

Most Samsung screen replacements are completed within 2-3 hours. Foldable display repairs may take 3-5 hours due to the complexity of the hinge mechanism and flexible display.

Do you fix OnePlus warp charging issues?

Yes, we specialize in OnePlus charging port repair including Dash/Warp charging issues. Most charging port repairs are completed within 1-2 hours.

Can you replace Samsung phone batteries?

Yes, we replace batteries for all Samsung Galaxy S, Note, A-series, and Z-series devices. Battery replacement typically takes 30 minutes to 1 hour. We use genuine-grade cells that maintain original battery life and safety standards.

Do you fix Samsung camera issues?

Yes, common Samsung camera problems include blurry photos, camera app crashes, black screen, or the "camera failed" error. These are often caused by a damaged camera module, loose flex cable, or software corruption. We diagnose and repair at the component level.

Do you repair Samsung charging ports?

Absolutely. Loose or damaged charging ports, slow charging, and intermittent connection issues are common Samsung repairs. We clean, repair, or replace the charging port assembly. Most charging port repairs are completed within 1 hour.

Can you fix Android boot loop issues?

Yes, boot loops can be caused by failed software updates, corrupted firmware, or hardware damage. We perform firmware reflashing, hardware diagnostics, and component-level repair if needed. For devices with good data, we prioritize data recovery before any reset or repair.

Do you repair Samsung water-damaged phones?

Yes, water damage is one of our core specialties. Even IP-rated Samsung phones can fail from moisture exposure. We perform immediate ultrasonic cleaning, corrosion removal, and component-level restoration. Early intervention significantly improves recovery rates.

Can you fix Samsung screen black spots or dead pixels?

Yes, black spots, dead pixels, and screen burn-in are common Samsung display issues. Black spots are often caused by pressure damage or a failing OLED panel. We replace the entire display assembly with a premium OEM-grade screen to restore full visual quality.

Do you fix OnePlus screen green tint issues?

Yes, green tint or greenish discoloration on OnePlus displays (common on OnePlus 8, 9, and 10 series) is usually caused by a display panel defect or loose connector. We re-seat the display cable first, and if the panel is faulty, we replace it with a premium OLED display.

Microsoft Surface

Can you repair Microsoft Surface devices?

Yes, we handle Surface Pro and Surface Laptop repairs including display replacement, battery service, keyboard/trackpad issues, and hinge repair. All repairs come with our 6-month warranty.

Do you repair Microsoft Surface batteries?

Yes, Surface Pro and Surface Laptop batteries are notoriously difficult to replace due to the adhesive-bonded design. Our technicians are trained in safe battery removal and replacement for Surface Pro 4 through Pro 10 and all Surface Laptop models.

Can you fix Surface touchscreen issues?

Yes, unresponsive touchscreens, ghost touches, and dead zones are common Surface issues. We repair or replace the digitizer and LCD assembly. We also check the touch controller and flex cables on the logic board for damage or loose connections.

How long does Surface screen repair take?

Surface display replacements typically take 2-4 hours depending on the model. The adhesive-bonded design requires careful heating and separation to avoid damaging other components. We use OEM-grade displays with full touch and pen support.

Do you fix Surface keyboard or type cover issues?

Yes, we repair both built-in Surface Laptop keyboards and Surface Pro Type Covers. Common issues include unresponsive keys, backlight failure, and trackpad problems. For Type Covers, we often repair the connector or flex cable rather than replacing the entire cover.

Can you fix Surface charging problems?

Yes, Surface charging issues are commonly caused by a faulty Surface Connect port, damaged charging IC, or battery management failure. We diagnose the root cause and repair at the component level, often restoring full charging capability without replacing the motherboard.

Do you repair Surface hinge problems?

Yes, loose or broken hinges are a known issue on Surface models. We repair hinge mechanisms, replace damaged hinge brackets, and reinforce the mounting points. If the chassis is cracked around the hinge, we can repair that as well.

Can you fix Surface speaker or audio issues?

Yes, we repair distorted audio, low volume, or no sound issues on Surface devices. Problems are often caused by damaged speakers, loose connections, or audio IC failure on the motherboard. We replace faulty speakers and perform microsoldering repairs when needed.

Do you repair Surface Pro SSD upgrades?

Yes, some Surface Pro models have replaceable SSDs. We can upgrade your storage to a larger capacity SSD and migrate your existing data. For models with soldered storage, we can't upgrade but can help with external storage solutions.

Can you recover data from a dead Surface?

Yes, we offer data recovery for Surface devices that won't boot, have failed motherboards, or liquid damage. For models with removable SSDs, we can directly access data. For soldered storage, we perform advanced NAND-level recovery. Free assessment available.

Other Devices

Can you repair Apple Watch?

Yes, we repair all Apple Watch models including screen replacement, battery replacement, and sensor issues. Series 4 through Ultra 2 are supported.

Can you replace Apple Watch screens?

Yes, we replace Apple Watch screens for Series 4 through Ultra 2. Screen replacement on Apple Watches requires specialized tools due to the compact design and adhesive bonding. We use OEM-grade displays with full Force Touch and touch sensitivity.

Do you replace Apple Watch batteries?

Yes, we offer Apple Watch battery replacement for all models. If your Watch won't hold a charge, drains quickly, or shuts down unexpectedly, a battery replacement will restore normal performance. The process takes 1-2 hours and includes a full water-resistance seal.

Do you fix AirPods?

Yes, we offer AirPods battery replacement, speaker grill cleaning, and charging case repair for all AirPods generations including AirPods Pro.

Can you fix AirPods crackling sound?

Yes, crackling sound in AirPods is often caused by debris in the speaker mesh or battery swelling. We perform professional ultrasonic cleaning of the speaker grills. If the speaker itself is damaged, we can replace the affected AirPod individually — no need to buy a full new set.

Do you repair gaming consoles like Nintendo Switch?

Yes, we repair Nintendo Switch, Switch Lite, and Switch OLED consoles. Common repairs include Joy-Con drift fix (joystick replacement), screen replacement, battery replacement, and charging port repair. We use OEM-grade components and offer a 6-month warranty on all console repairs.

Can you fix smartwatch charging issues?

Yes, we repair charging issues for most smartwatches including Apple Watch, Samsung Galaxy Watch, and Fitbit. Problems range from wireless charging coil failure, damaged charging pins, to battery management IC issues. We diagnose and fix at the component level.

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